A career with The Toronto Regional Real Estate Board (TRREB) offers individuals rewarding opportunities to use their skills and talents to help make a difference in serving our diverse membership of over 73,000 real estate brokers and salespersons across the Greater Toronto Area.

If you’re looking for a challenging career in a dynamic work environment, TRREB is the place to be.

YOUR EXCITING CAREER AWAITS YOU AT THE TORONTO REGIONAL REAL ESTATE BOARD.

 

PRIMARY RESPONSIBILITIES

The Arbitration and Professional Standards Coordinator is responsible for administering hearings and complaints processes to address and resolve issues and infractions, utilizing the appropriate Toronto Regional Real Estate Board (TRREB) approved process.

You will be required to organize volunteer panels to hear and provide recommendations on TRREB Member grievances and misconduct, investigate alleged violations, attend hearings and document decisions of the panel, with the goal of achieving suitable and quality results.

In this role, a thorough knowledge of the Real Estate Council of Ontario (RECO) rules, the Canadian Real Estate Association (CREA) guidelines surrounding trademarks, the Ontario Real Estate Association (OREA) policies, TRREB’s By-Law, MLS® Rules and Policies and all other applicable legislation and policies governing REALTORS® is required.

PRINCIPAL DUTIES

  1. Maintain and enforce compliance with TRREB’s By-Law, MLS® Rules and Policies, and CREA Trademark Rules and Standards of Business Practice as it relates to Arbitration matters and/or Appeals, etc., including determining jurisdiction for the complaint.
  2. Receive, investigate and arrange for the resolution of TRREB Member complaints and infractions, utilizing a TRREB approved remedial process that maintains TRREB’s high standards of conduct and cooperation amongst REALTORS®.
  3. Handle the administration of arbitration and professional standards hearings, including determining jurisdiction, conducting research, preparing summary reports of findings, collecting relevant supporting documentation, supporting the panel in complaint reviews and transcribing panel decisions.
  4. Liaise with panel members to arrange hearings, mediations and complaint reviews, including evaluating panel members on an on-going basis.
  5. Confer with and support Panel and Roster Chairs on issues and matters that arise, providing procedural advice and guidance as required.
  6. Act as a Case Presenter for Professional Standards Hearings as required, ensuring impartiality and avoiding any conflict of interest.
  7. As Case Presenter, review files in advance and prepare to orally present evidence of alleged Member misconduct or infractions at hearings.
  8. Help maintain an up-to-date central depository of all compliance activities and relevant arbitration and professional standards data, including the nature of the complaint received, investigation outcomes and panel decisions.
  9. Respond to Member enquires on matters pertaining to Arbitration Guidelines and Professional Standards procedures, TRREB’s By-Law, MLS® Rules and Policies, RECO Code of Ethics, CREA Trademark Rules and Standards of Business Practice and OREA By-Law as it relates to Arbitration matters and/or Appeals, etc.
  10. Handle invoicing and payment processes as applicable.
  11. Prepare all worksheets, memos, reports, minutes and correspondence as required.
  12. Ensure all appropriate documents and any outstanding correspondence are completed/received within the allotted time frames.
  13. Utilize effective strategies to ensure a consistent level of excellent customer service.
  14. Help maintain an up to date operating and training manual for the department when processes and practices change.
  15. Assist with TRREB special events, including on-site assistance at the event as required.
  16. Perform other duties as assigned from time to time.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

REQUIREMENTS

Education:

  • Paralegal or Law Clerk designation or related discipline.
  • Alternative Dispute Resolution Certificate is an asset.

Experience:

  • 3 to 5 years of related experience, preferably in a legal environment.
  • Experience with arbitrations, mediations, professional disciplinary hearings, administrative tribunals and applying legal concepts and analyses as required.
  • Advanced knowledge of conducting legal and administrative proceedings and processes required.
  • Highly developed verbal and written communication skills.
  • Ability to solve problems with practical solutions.
  • Excellent group facilitation and interpersonal skills.
  • Demonstrated proficiency in conducting presentations and public speaking in a variety of settings.
  • Positive and service-oriented attitude with an emphasis on providing excellent customer service.
  • Strong organizational and time management skills, including the ability to effectively manage multiple tasks and competing priorities.
  • Strong analytical skills, sound judgement and effective problem solving and decision-making abilities.
  • Proficiency in Microsoft Office Suite.

SPECIAL WORKING CONDITIONS

  • Occasional overtime and travel within the GTA may be required.
  • This position has exposure to highly confidential information. Every effort must be made to ensure that sensitive information is properly stored and secured. Confidentiality and tact are essential.

HOW TO APPLY

Application Details

To apply for this position, please submit your cover letter, resume, and salary expectations to the attention of:

Lola Abraham
Human Resource & Payroll Associate
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include "Arbitration and Professional Standards Coordinator" in the subject line.

As an employer committed to the principles of employment equity, we encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

PRIMARY RESPONSIBILITIES

The Market Data Researcher will be responsible for collecting, analyzing and interpreting data related to residential and commercial real estate and organizing this information into visually appealing, user-friendly static statistical reports and dynamic dashboards. Quantitative and qualitative research involving statistics, surveys, focus groups and consumer polling is required.

The Market Data Researcher will be required to use Python-based code and applications to extract, transform and load (ETL) data from industry standard Application Programming Interfaces (APIs). Additionally, they will utilize SQL Server and existing business intelligence and reporting tools, including Tableau, for reporting purposes.

This role requires a background in database development and query design, business intelligence and data science. The incumbent will be working closely with the Information Services Department with regard to the continued development and maintenance of TRREB's data warehouse and business intelligence reporting system.

PRINCIPAL DUTIES

  1. Assist with the collection of data on the real estate market, consumers, and other relevant drivers, using appropriate techniques for efficient statistical programming and analysis, and consolidate the information into actionable items, reports and presentations. This will include the use of statistical tools to identify and interpret patterns in local, national, and global trends that impact TRREB and the real estate industry.
  2. Produce visually appealing and user-friendly reports, press releases, and statistical dashboards, including tables, charts, and maps, in conjunction with the Business Intelligence Analyst.
  3. Generate ad hoc reports on the housing market and any underlying drivers.
  4. Update TRREB's data warehouse with internal and third-party data on a regular basis, including searching for and integrating new data sets that would be useful in the analysis of real estate markets in the GTA. Raw data sources can include SQL databases, JSON payloads from API calls, geospatial files (ESRI .shp files, etc.), ad hoc CSV files and spreadsheets.
  5. Prepare data for analysis by removing errors, identifying outliers, and transforming data into a format that can be analyzed.
  6. Assist with the review of research undertaken by others to ensure that key data and findings are accurate.
  7. Keep up to date on housing market-related issues through regular review of media and professional reports.
  8. Proactively investigate new sources of research, data, modelling and reporting methods and implement as appropriate, to enhance current analytical models and reporting.
  9. Assist with TRREB special events, including on-site assistance at the event as required.
  10. Perform other duties as may be assigned from time to time.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their supervisor.

REQUIREMENTS

Education:

  • Bachelor's degree or higher in a field related to database management, business intelligence and/or data science.
  • Real estate industry experience preferred.

Experience:

  • 2 - 3 years of experience in a market research role.
  • Experience using relational databases, including designing SQL queries, business intelligence applications, including Tableau and Python frameworks for data ETL, including integrations with SQL Server and REST API (OData)-based data sources.
  • Experience building web applications using common frameworks and applications, including Tableau.
  • Experience with Geographic Information System applications would be an asset.
  • Good written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Details-oriented with a high level of accuracy. Ability to work independently and collaboratively with strong time management skills.
  • Excellent proficiency in Microsoft Office Suite.

SPECIAL WORKING CONDITIONS

  • Occasional overtime may be required to complete projects under tight time constraints, which may require after hours or weekend work.
  • A considerable amount of time will be spent working with computer systems.

HOW TO APPLY

Application Details

To apply for this position, please submit your cover letter, resume, and salary expectations to the attention of:

Lola Abraham
Human Resource & Payroll Associate
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include "Market Data Researcher" in the subject line.

As an employer committed to the principles of employment equity, we encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.