A career with The Toronto Regional Real Estate Board (TRREB) offers individuals rewarding opportunities to use their skills and talents to help make a difference in serving our diverse membership of over 56,000 real estate brokers and salespersons across the Greater Toronto Area.

If you’re looking for a challenging career in a dynamic work environment, TRREB is the place to be.

 

YOUR EXCITING CAREER AWAITS YOU AT THE TORONTO REAL ESTATE BOARD.

 

TRREB is looking for an Assistant Manager, Arbitration and Professional Standards to fill a permanent, full-time role within the Arbitration and Professional Standards department. The successful candidate will report directly to the Manager, Arbitration and Professional Standards and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Assistant Manager, Arbitration and Professional Standards is responsible for administering grievance arbitrations and professional standards disciplinary proceedings of the Toronto Regional Real Estate Board (TRREB) Members, so as to maintain TRREB’s high standards of professional conduct and cooperation.

As a steward of TRREB, you will be required to coordinate all professional standards and arbitration matters from complaint receipt to final determination, including contacting and corresponding with the disputing Members, organizing volunteer panels to hear and recommend on the issues, investigating the alleged violations, attending hearings and documenting decisions of the panels, with the goal of achieving suitable and quality results.

In this role, a thorough knowledge of the Real Estate Council of Ontario (RECO) rules, the Canadian Real Estate Association (CREA) guidelines surrounding trademarks, the Ontario Real Estate Association (OREA) policies, TRREB’s By-Law, MLS® Rules and Policies and all other applicable legislation and policies governing REALTORS® is required.

PRINCIPAL DUTIES

  1. Maintain and enforce compliance with TRREB’s By-Law, MLS® Rules and Policies and CREA Trademark Rules and Standards of Business Practice as it relates to Arbitration matters, including determining jurisdiction for the complaint.
  2. Receive, investigate and arrange for the resolution of TRREB Member complaints and infractions, utilizing the appropriate remedial process to maintain TRREB’s high standards of conduct and cooperation amongst REALTORS®.
  3. Participate in the administration of arbitration and professional standards hearings, including conducting research, preparing summary reports of findings, collecting relevant supporting documentation, supporting the panel in complaint reviews and transcribing panel decisions.
  4. Liaise with panel members to arrange hearings, mediations and complaint reviews, including evaluating panel members on an on-going basis and participating in the selection and training of Panel and Roster volunteers.
  5. Support the Manager, Arbitration and Professional Standards in liaising regularly with the Arbitration and Professional Standards Rosters and their Chairs to identify matters to be addressed by the Steering Committee.
  6. Confer with and support Panel and Roster Chairs on issues and matters that arise, providing procedural advice and guidance as required.
  7. Serve as the first point of contact for complaint and infraction escalations and if unable to resolve, escalate to the Manager, Arbitration and Professional Standards or other senior management, as applicable.
  8. Act as a Case Presenter for Professional Standards hearings as required, ensuring impartiality and avoiding any conflict of interest situation.
  9. As Case Presenter, review files in advance and prepare to orally present evidence of alleged Member misconduct or infractions at hearings, including reviewing oral presentations of other Case Presenters in advance to ensure accuracy.
  10. Create and maintain an up to date central depository of all compliance activities and relevant arbitration and professional standards data, such as the nature of the complaint received, investigation outcomes and panel decisions for future reference by staff, ensuring centralized storage and ease of access by all staff.
  11. Assist with the development and maintenance of a centralized scheduling calendar for the department, including but not limited, staff member assigned to scheduled task, information regarding parties, any logistical requirements (i.e. technology, accommodations, etc.), upcoming hearing dates and any other relevant arbitration and professional standards activities, ensuring centralized storage and ease of access by all staff and full staffing details.
  12. Respond to Member enquires on matters pertaining to Arbitration Guidelines and Professional Standards procedures, TRREB’s By-Law, MLS® Rules and Policies, RECO Code of Ethics, CREA Trademark Rules and Standards of Business Practice and OREA By-Law as it relates to Arbitration matters.
  13. Handle invoicing and payment processes as applicable.
  14. In conjunction with the Manager, Arbitration and Professional Standards, develop and implement effective strategies to ensure a consistent level of excellent customer service including providing support to other staff in the department.
  15. Assist the Manger, Arbitration and Professional Standards with continually reviewing department processes and providing suggestions for improvement, with the objective of increasing productivity without increased costs and loss of service standards.
  16. In conjunction with the Manager, Arbitration and Professional Standards, develop and maintain an up to date operating and training manual for the department.
  17. Remain current on all regulatory (RECO, CREA, OREA, FINTRAC, Changes to Standard Forms, etc.) and compliance matters in the industry as well as the fundamentals of real estate brokerage operations to better serve the Membership.
  18. Where the Manager, Arbitration and Professional Standards is unavailable, serve as Staff Liaison for the Steering Committee, including setting meeting agendas in conjunction with the Committee Chair, and following-up on committee recommendations and requests for information.
  19. Assist with TRREB special events, including on-site assistance at the event as required.
  20. Support the Manager, Arbitration and Professional Standards with all needs of the department and perform other duties as assigned from time to time.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

 

REQUIREMENTS

Education:

  • Bachelor’s degree in Law, Business Administration or related discipline.
  • Law Clerk or Paralegal Diploma from an accredited institution is preferred.
  • A certificate in Alternative Dispute Resolution is an asset.

Experience:

  • 5 to 10 years of related experience, preferably in a legal or regulatory environment.
  • Experience with arbitrations, mediations, professional disciplinary hearings, administrative tribunals and applying legal concepts and analyses as required.
  • Advanced knowledge of conducting legal and administrative proceedings and processes required.
  • Highly developed verbal and written communication skills.
  • Ability to solve problems with practical solutions.
  • Excellent group facilitation and interpersonal skills.
  • Demonstrated proficiency in conducting presentations and public speaking in a variety of settings.
  • Positive and service-oriented attitude with excellent customer service skills.
  • Strong organizational and time management skills, including the ability to effectively manage multiple tasks and competing priorities.
  • Strong analytical skills, sound judgement and effective problem solving and decision-making abilities.
  • Proficiency in Microsoft Office Suite.

SPECIAL WORKING CONDITIONS

  • Occasional overtime may be required.
  • This position has exposure to highly confidential information. Every effort must be made to ensure that sensitive information is properly stored and secured. Confidentiality and tact are essential.

Application Details

To apply for this position, please submit your cover letter and resume to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
via fax: (416) 443-8134

Note: Please include "Assistant Manager, Arbitration and Professional Standards" in the subject line.

As an employer committed to the principles of employment equity, we encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

YOUR EXCITING CAREER AWAITS YOU AT THE TORONTO REAL ESTATE BOARD.

 

TRREB is looking for an Arbitration and Professional Standards Coordinator to fill a permanent, full-time role within the Arbitration and Professional Standards department. The successful candidate will report directly to the Manager, Arbitration and Professional Standards and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Arbitration and Professional Standards Coordinator is responsible for administering hearings and complaints processes to address and resolve issues and infractions, utilizing the appropriate Toronto Regional Real Estate Board (TRREB) approved process.

You will be required to organize volunteer panels to hear and provide recommendations on TRREB Member grievances and misconduct, investigate alleged violations, attend hearings and document decisions of the panel, with the goal of achieving suitable and quality results.

In this role, a thorough knowledge of the Real Estate Council of Ontario (RECO) rules, the Canadian Real Estate Association (CREA) guidelines surrounding trademarks, the Ontario Real Estate Association (OREA) policies, TRREB’s By-Law, MLS® Rules and Policies and all other applicable legislation and policies governing REALTORS® is required.

PRINCIPAL DUTIES

  1. Maintain and enforce compliance with TRREB’s By-Law, MLS® Rules and Policies, and CREA Trademark Rules and Standards of Business Practice as it relates to Arbitration matters and/or Appeals etc., including determining jurisdiction for the complaint.
  2. Receive, investigate and arrange for the resolution of TRREB Member complaints and infractions, utilizing a TRREB approved remedial process that maintains TRREB’s high standards of conduct and cooperation amongst REALTORS®.
  3. Handle the administration of arbitration and professional standards hearings, including determining jurisdiction, conducting research, preparing summary reports of findings, collecting relevant supporting documentation, supporting the panel in complaint reviews and transcribing panel decisions.
  4. Liaise with panel members to arrange hearings, mediations and complaint reviews, including evaluating panel members on an on-going basis.
  5. Confer with and support Panel and Roster Chairs on issues and matters that arise, providing procedural advice and guidance as required.
  6. Act as a Case Presenter for Professional Standards Hearings as required, ensuring impartiality and avoiding any conflict of interest.
  7. As Case Presenter, review files in advance and prepare to orally present evidence of alleged Member misconduct or infractions at hearings.
  8. Help maintain an up to date central depository of all compliance activities and relevant arbitration and professional standards data, including the nature of the complaint received, investigation outcomes and panel decisions.
  9. Respond to Member enquires on matters pertaining to Arbitration Guidelines and Professional Standards procedures, TRREB’s By-Law, MLS® Rules and Policies, RECO Code of Ethics, CREA Trademark Rules and Standards of Business Practice and OREA By-Law as it relates to Arbitration matters and/or Appeals etc.
  10. Handle invoicing and payment processes as applicable.
  11. Prepare all worksheets, memos, reports, minutes and correspondence as required.
  12. Ensure all appropriate documents and any outstanding correspondence are completed/received within the allotted time frames.
  13. Utilize effective strategies to ensure a consistent level of excellent customer service.
  14. Help maintain an up to date operating and training manual for the department when processes and practices change.
  15. Assist with TRREB special events, including on-site assistance at the event as required.
  16. Perform other duties as assigned from time to time to support the needs of the department.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

 

REQUIREMENTS

Education:

  • Bachelor’s degree in Law, Business Administration or related discipline.
  • Alternative Dispute Resolution Certificate is an asset.

Experience:

  • 3 to 5 years of related experience, preferably in a legal environment.
  • Experience with arbitrations, mediations, professional disciplinary hearings, administrative tribunals and applying legal concepts and analyses as required.
  • Advanced knowledge of conducting legal and administrative proceedings and processes required.
  • Highly developed verbal and written communication skills.
  • Ability to solve problems with practical solutions.
  • Excellent group facilitation and interpersonal skills.
  • Demonstrated proficiency in conducting presentations and public speaking in a variety of settings.
  • Positive and service-oriented attitude with an emphasis on providing excellent customer service.
  • Strong organizational and time management skills, including the ability to effectively manage multiple tasks and competing priorities.
  • Strong analytical skills, sound judgement and effective problem solving and decision-making abilities.
  • Proficiency in Microsoft Office Suite.

SPECIAL WORKING CONDITIONS

  • Occasional overtime may be required.
  • This position has exposure to highly confidential information. Every effort must be made to ensure that sensitive information is properly stored and secured. Confidentiality and tact are essential.

Application Details

To apply for this position, please submit your cover letter and resume to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
via fax: (416) 443-8134

Note: Please include "Arbitration and Professional Standards Coordinator" in the subject line.

As an employer committed to the principles of employment equity, we encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

YOUR EXCITING CAREER AWAITS YOU AT THE TORONTO REAL ESTATE BOARD.

 

TRREB is looking for a Facilities Coordinator to fill a permanent, full-time role within the Facilities department. The successful candidate will report directly to the Manager, Facilities and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Facilities Coordinator provides support and assists the Manager, Facilities with the day-to-day maintenance and operation of TRREB’s main building and satellite offices located throughout the GTA.

In addition, the incumbent is responsible for performing minor repairs and improvements to the premises to ensure a safe, functional and clean work environment.

In this position, you are required to respond to emergency/critical situations with an appropriate level of urgency and escalate to the appropriate staff as necessary on a timely basis.

PRINCIPAL DUTIES

  1. Ensure the safe day-to-day operation of the premises including grounds and parking lots.
  2. Maintain interior and exterior conditions, appearance and operation of all premises atoptimal levels.
  3. Immediately respond to all critical and/or safety related maintenance concerns andadvise the Manager, Facilities in a timely fashion.
  4. Assist with routine inspections of the facilities and equipment and communicate anydeficiencies and provide suggestions for enhancement or repair.
  5. Respond promptly and courteously to facility service requests for all TRREB locationsand perform preventative and corrective maintenance in a timely manner.
  6. Perform minor repairs and preventative maintenance tasks related to the building,furniture and equipment, including advising when a task is best handled by an outside contractor.
  7. Perform interior janitorial maintenance duties such as sweeping floors, trash removal,accidental spill cleanup or other items as requested.
  8. Perform day-to-day exterior maintenance activities such as sweeping leaves atentrances, picking up debris, snow removal and de-icing, cleaning and clearingwalkways and parking areas, lawn maintenance, etc.
  9. Carry out the set up and tear down of furniture and equipment required for onsite and offsite meetings, including laptops, chairs, tables, projectors, easels, flip charts, white boards, etc.
  10. Assemble equipment and furnishings and help with the construction of small projects, the moving of furniture and equipment, etc.
  11. Assist with facility-related or equipment-related projects including working with outside contractors as directed.
  12. Comply with all environmental, health and safety, fire protection and all other standards as required.
  13. Inspect all fire extinguishers monthly to ensure they are fully charged and operational.
  14. Transport equipment and supplies to various offsite locations such as the satellite offices, event and meeting venues, etc.
  15. Arrange the timely maintenance of company vehicles including licensing and oil change.
  16. Maintain accurate records of all files in storage and destroy same as due dates occur.
  17. Comply with safety requirements/standards and participate in any safety training as required or regulated.
  18. Assist with emergency response and evacuations including participating on the Health and Safety Committee.
  19. Assist with TRREB special events including on-site assistance at the event and deliveries as required.
  20. Perform other duties as assigned from time to time.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

 

REQUIREMENTS

Education:

  • College diploma in Engineering, Building Management, or related technical area such as heating, air-conditioning, electrical, plumbing and computer connections.

Experience:

  • Minimum of 5 years’ experience in building maintenance or related trade is required.
  • Strong knowledge of the Building and Fire Codes, Health and Safety regulations and building mechanical/electrical/security systems required.
  • Excellent interpersonal skills with the ability to interact with employees, contractors and service providers.
  • Ability to effectively manage and prioritize multiple responsibilities with competing priorities.
  • Ability to apply critical thinking and troubleshooting skills to develop solutions and resolve issues.
  • Ability to travel to multiple locations, climb stairs, use ladders, lift or carry items of varying and substantial weight as required.
  • Proficiency in Microsoft Office Suite.

SPECIAL WORKING CONDITIONS

  • A valid Ontario driver’s license and reliable vehicle are a requirement of this position as occasional travel to satellite offices and special events is required. You must be able to drive a light truck, forklift and travel on highways.
  • The incumbent will be responsible for responding to security and emergency calls on a 24hr basis. Occasional overtime and work outside of business hours for building repairs or emergencies may be required.
  • Heavy lifting is required for this position. Must be able to lift and transport heavy objects.
  • Must carry a cell phone.

Application Details

To apply for this position, please submit your cover letter and resume to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
via fax: (416) 443-8134

Note: Please include "Facilities Coordinator" in the subject line.

As an employer committed to the principles of employment equity, we encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

YOUR EXCITING CAREER AWAITS YOU AT THE TORONTO REAL ESTATE BOARD.

 

TRREB is currently seeking a Senior Manager, Facilities to fill a permanent, full-time role within the Facilities department. The successful candidate will report directly to the Director, Production Services and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Senior Manager, Facilities is responsible for overseeing the safety and maintenance of TRREB’s main building and satellite offices located throughout the GTA including capital projects and external contractor management.

This is a hands-on role overseeing all facility operations including ensuring the properties are in compliance with all applicable regulations, recommending and coordinating improvements and repairs to the properties as needed and managing security and cleaning to ensure safe, functional and appealing spaces.

In this position, you are required to respond to emergency/critical situations with an appropriate level of urgency and escalate to the appropriate staff as necessary on a timely basis.

PRINCIPAL DUTIES

  1. Plan, organize and direct a full range of duties related to servicing, cleaning, maintaining, upgrading and repairing TRREB’s buildings and grounds.
  2. Conduct regular walkthroughs and inspections identifying any needed repairs, safety hazards, code violations, etc. at all locations and ensure a comprehensive preventive maintenance program is carried out routinely to keep the premises in optimal condition.
  3. Retain licensed, competent and fully insured contractors and service providers who have been vetted for competitive pricing and work that is up to code.
  4. Direct the activities of contractors and service providers who are working onsite including attending and scheduling work times outside business hours as required, so to not disrupt business operations or create unsafe working conditions for staff.
  5. Supervise all building and building-related equipment upgrades and renovations at all TRREB premises.
  6. Oversee security, fire prevention and other building safety systems/measures including working with local law enforcement and fire personnel to resolve any issues that arise.
  7. Maintain safe and functional premises with proper lighting, signage, security, cleanliness, and disability access, ensuring compliance with environmental, health and safety, fire and building code and all other applicable standards/requirements.
  8. Ensure that work completed by staff and outside contractors meets quality standards.
  9. Research, procure and open additional TRREB locations as required.
  10. Manage all aspects of service delivery pursuant to building related contracts including periodic and ongoing performance and financial review, conducting RFPs and assuring payments and invoices agree to contracts/work orders.
  11. Continually review services with the objective of reducing cost and increasing productivity without loss of service standards.
  12. Lead a professional, customer service-oriented facility team that delivers smooth operations and provides positive and prompt response to requests at all TRREB locations.
  13. Prepare the annual operating budget and forecast for the facilities in conjunction with the Director, Production Services including any capital purchases and monthly variance reporting.
  14. Maintain a thorough knowledge and ensure compliance with relevant laws and regulations including City By-Laws, Building Code, Fire Code, Environmental Code, Occupational Health and Safety Act, Workplace Hazardous Materials, etc.
  15. Conduct annual and periodic employee performance appraisals and keep Director, Production Services apprised of job performance for all facilities staff on a regular and continuous basis to ensure a smooth and efficient operation.
  16. Develop and maintain an up-to-date operating and training manual for the facilities department and staff.
  17. Assist with emergency response and evacuations including participating on the Health and Safety Committee.
  18. Assist with TRREB special events including on-site assistance at the event as required.
  19. Perform other duties as assigned from time to time.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used as required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

 

REQUIREMENTS

Education:

  • Bachelor’s degree in Engineering, Building Management or related field.

Experience:

  • Minimum 10 years’ experience in a facilities management role, with at least 5 years in a Manager capacity. Experience overseeing multiple buildings or multi-unit buildings a plus.
  • Strong knowledge of the Building and Fire Codes, Health and Safety regulations and building mechanical/electrical/security systems required.
  • Strong customer service, verbal and written communication and collaboration skills.
  • Excellent interpersonal skills with the ability to interact with employees, contractors and service providers.
  • Demonstrated project management and leadership capability.
  • Ability to effectively manage and prioritize multiple responsibilities with competing priorities.
  • Ability to apply critical thinking and troubleshooting skills to develop solutions and resolve issues.
  • Ability to travel to multiple locations, climb stairs, use ladders, lift or carry items of varying and substantial weight as required.
  • roficiency in Microsoft Office Suite.

SPECIAL WORKING CONDITIONS

  • A valid Ontario driver’s license and reliable vehicle are a requirement of this position as occasional travel to satellite offices and special events is required.
  • Occasional overtime and work outside of business hours for building repairs or emergencies may be required.
  • Heavy lifting is required for this position. Must be able to lift and transport heavy objects on occasional basis.
  • Must carry a cell phone.

Application Details

To apply for this position, please submit your cover letter and resume to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
via fax: (416) 443-8134

Note: Please include "Senior Manager, Facilities" in the subject line.

As an employer committed to the principles of employment equity, we encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

YOUR EXCITING CAREER AWAITS YOU AT THE TORONTO REAL ESTATE BOARD.

 

TRREB is currently seeking a Full Stack Application/Database Developer to fill a full-time, permanent position within the Information Services department. The successful candidate will report directly to the Senior Manager, Application Architecture and will be responsible for the duties outlined below.

PRIMARY RESPONSIBILITIES

The Full-Stack Application/Database Developer will be involved in all aspects of TRREB applications architecture, from the core infrastructure (hardware and operating systems) and back-end (databases and file systems), to the custom front-end (load balancers and application/web servers).

The incumbent is responsible for analysing, designing, developing, documenting, implementing and supporting TRREB's web and client-server applications as well as all databases. For this purpose, the incumbent will be required to work collaboratively with various internal departments and third-party service providers.

In this role, outstanding judgement as well as strong interpersonal and communication skills are required to support end users and interact with third-party service providers. Furthermore, the ability to manage multiple initiatives and support requests concurrently, as well as quickly resolve user issues and effectively monitor system stability and performance to prevent delays and outages is a must.

PRINCIPAL DUTIES

  1. Manage internal applications/middleware and their SQL Server databases, ensuring optimal system responsiveness.
  2. Work with third-party service providers, communicating the organization's requirements and ensuring appropriate technical action for various out-sourced solutions, including but not limited to Ecommerce, Unified Search, Learning Management System, Membership Management solution, etc.
  3. Provide guidance in application development and management as well as database administration to team members.
  4. Prepare application/system specifications for design, development and implementation of new applications as well as changes to existing applications/middleware.
  5. Analyze, design, develop, evaluate, rewrite and maintain applications/programs specific to user requirements, including the Sage ERP middleware and related financial systems.
  6. Design and develop APIs and mobile Apps.
  7. Prepare written instructions to guide technical/operating personnel during production runs and work with them on solving technical problems.
  8. Administer all TRREB databases as well as design, implement and administer a comprehensive strategy for data backup of all systems and databases.
  9. Create technical documents and manuals relating to application architecture, development, integration processes and testing procedures for all applications developed, including details outlining the implementation and maintenance of applications as well as guidelines and standards that should be adhered to in order to successfully run the applications in a production environment.
  10. Maintain a strong knowledge of the organization's policies and operations, in order to better understand the business needs of TRREB members and staff.
  11. Keep abreast of developments in web applications, programming languages and industry best practices.
  12. Assist with other TRREB special events, including on-site assistance as required.
  13. Perform other duties and special projects assigned from time to time.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required and they will promptly report any injury or illness, unsafe acts or unsafe conditions immediately to their immediate supervisor.

 

REQUIREMENTS

Education:

  • A degree in Computer Science or related discipline.

Experience:

  • 8 - 10 years' hands-on experience in the complete life cycle of software/ application development in a web-based enterprise environment;
  • Demonstrated proficiency in various programming languages (Java, .Net, C#, C/C++, Python, PHP, Swift, JavaScript, jQuery, etc.);
  • Experience in web frameworks/technologies, such as AJAX, RESTful services, JSON, DOM and Git/GitLab;
  • Extensive hands-on experience in developing Joomla applications and in various related plug-ins used for Joomla as well as other content management systems;
  • Excellent knowledge of HTML / HTML5 / CSS / CSS3/ES6/Node JS, and responsive web design;
  • Excellent organizational and time management skills coupled with the ability to multi-task without compromising productivity or quality are necessary;
  • Demonstrated ability in database and database warehouse design, various database programming languages (VBA, TSQL, etc.) as well as hands-on experience in Microsoft Access, SQL Server and MySQL database administration;
  • Strong technical knowledge of mobile app development, networking (LAN/WAN) and various operating systems, including Active Directory,
  • Good knowledge of leveraging the best SEO practices for websites;
  • Excellent understanding of various Cloud technologies, such as AWS, Azure, Google, etc.;
  • Good knowledge of RETS (Real Estate Transaction Standard) and RESO (Real Estate Standards Organization) standards is an asset;
  • Strong communication, facilitation and collaboration skills;
  • Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment;

SPECIAL WORKING CONDITIONS

  • Occasional overtime may be required for special projects, system maintenance or to meet implementation deadlines throughout the year; therefore, after hours or weekend work may be required.
  • A considerable amount of time will be spent working with computers.
  • This position will be exposed to highly confidential material and/or information. Every effort must be made to ensure that sensitive information and/or materials that are critical in nature are properly stored and secured.
  • A reliable vehicle and valid Ontario driver's license are required for occasional travel to TRREB's satellite offices within the GTA.
  • Must carry a cell phone.

Application Details

To apply for this position, please submit your cover letter and resume to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
via fax: (416) 443-8134

Note: Please include "Full Stack Application" in the subject line.

As an employer committed to the principles of employment equity, we encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.

YOUR EXCITING CAREER AWAITS YOU AT THE TORONTO REAL ESTATE BOARD.

TREB is currently seeking a Senior Manager, Communications and Member Engagement to fill a permanent, full-time position within the Communications and Government Affairs department. The successful candidate will report directly to the Chief Communications and Government Affairs/Chief Privacy Officer and will be responsible for the responsibilities outlined below.

PRIMARY RESPONSIBILITIES

The Senior Manager, Communications and Member Engagement is responsible for setting and guiding the strategy for all marketing and communications messaging and collateral, to consistently articulate the Toronto Regional Real Estate Board's (TRREB) brand and mission.

The incumbent will be required to inform and inspire multiple audiences including TRREB Members and the public to ensure that TRREB is viewed as the primary source, disseminator, and conduit of real estate information.

This role is highly collaborative and requires that you work cross-functionally with numerous TRREB departments and third-party suppliers.

PRINCIPAL DUTIES

  1. Design, implement and evaluate marketing and communication strategies, ensuring optimal reach and impact, increase information dissemination and TRREB brand awareness
  2. Proactively identify opportunities to communicate TRREB programs, services and initiatives to increase Member awareness and engagement, incorporating target audience communications as necessary
  3. Assess the effectiveness of all communication strategies and activities and ensure the timely adjustment of the strategies and activities as needed
  4. Manage the development, distribution, and maintenance of all print and electronic collateral including headlines, landing pages, information videos, advertisements, newsletters, brochures, annual report, publications, etc.
  5. Assist with written communication and content development, including determining which communication channels to utilize
  6. Maintain relationships with key communications and outreach partners
  7. Monitor public opinion and institute crisis management and preemptive planning when necessary
  8. Ensure consistency in branding, copy writing, design layout and production of promotional materials, including all TRREB's digital assets
  9. Track and measure metrics from TREB's various communications and Member engagement tactics and prepare activity reports
  10. Monitor real estate industry best practices, and developments in the communications and marketing fields in general
  11. Explore marketing partnership opportunities within the real estate industry
  12. Stay on top of developments in the communications and marketing fields that affect TRREB and respond appropriately and on a timely basis
  13. Coordinate with the Executive Office and the President to provide the President's messages and oversee responses to presidential correspondence from Members and/or the public
  14. Manage Member feedback surveys and other feedback mechanisms, including coordinating Member focus groups and information sessions
  15. Act as a liaison and minute the meetings of the Member Communications Committee and any related task forces
  16. Supervise the assigning of workflow among the Communications staff as required and ensure the timely completion of all tasks. This will require coaching, counselling, and training of staff, as well as monitoring, and appraising of job results on a regular and continuous basis
  17. Carry out annual and periodic performance appraisals as required and review same with Chief Communications and Government Affairs Officer
  18. Prepare special reports when required, by collecting, analyzing and summarizing information and trends
  19. Perform other duties as assigned from time to time

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

REQUIREMENTS

Education:

  • Bachelor's or graduate degree in Communications, Marketing, or Business
  • Related academic background or experience may be considered

Experience:

  • Minimum 10 years' experience in a communications role with at least 5 years in a management capacity. Non-profit experience a plus
  • Excellent writing, communication, marketing, research and presentation skills
  • Government relations or public policy background will be an asset
  • Excellent relationship building skills
  • Maturity, judgment and the proven ability to work with senior leaders
  • Ability to consistently deliver within established deadlines/guidelines
  • Ability to self-motivate and take initiative with minimal supervision
  • Analytical and problem-solving skills
  • Ability to think and act strategically
  • Strong organizational skills and ability to multi-task
  • Knowledge of the real estate industry is an asset

SPECIAL WORKING CONDITIONS

  • Working attendance may be required at Board functions and special events, which may be held outside of regular Board hours
  • Occasional overtime and after-hours work, including evenings and weekends may be required
  • A reliable vehicle and valid Ontario driver's license are required for occasional travel within the GTA

Application Details

To apply for this position, please submit your cover letter and resume to the attention of:

Claudia Pugliese
Manager, Human Resources
via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
via fax: (416) 443-8134

Note: Please include "Senior Manager, Communications and Member Engagement" in the subject line.

As an employer committed to the principles of employment equity, we encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity. We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code (2015) and the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodation during the recruitment process, please indicate this in your email.

While we thank all candidates for their interest, only those short-listed will be contacted.